Placing an order

  • It’s simple!

    You can simply pick the items you want on our website and submit a wishlist, After that, we will then ask you to fill out the checkout form with all the details.

    Once we receive your inquiry we will aim to respond back within 24 business hours, so that we can check on item availability, and create a proposal for you.

    *Please note, all items are rented on a first come, first serve basis. If you would like to reserve your items, you may secure your order with a 50% non-refundable initial payment to book the items and secure for your event date. You will pay the remaining 50% balance 14 days prior to your event date. That’s it! You sign and pay all online using our secure payment processing system and our sales team is available to answer any questions along the way!

  • We specialize in beautiful custom pieces! This means a lot of our inventory that might have been available last week is now booked on your event date! If you have your heart set on certain pieces or packages, please book as soon as possible to ensure availability! Our Sales team is here to coach you through the process. In the event your favorite piece or package is not available, we are happy to make suggestions on other pieces we know you may love! We recommend inquiring at least 6 months prior to your event date.

  • To create a wishlist, simply add the pieces and quantities you are interested in into your wishlist for your event. Once you have added all of your favorites, click “Submit”. Within 24 business hours, we will check the availability of the items you requested and email you to let you know if your pieces or packages are available with a proposal.

  • All items are priced individually per item or as packages/sets. Prices on our website exclude labor and delivery fee. Labor and delivery fess are not included in our listed price and will be calculated based on location, timing and access.

  • Yes, as long as the items or packages you would like to change to are available. Changes made within 14 days of your event date will be subject to a 20% rush fee.

  • Yes, we have a minimum order of $500 applies on all orders (terms & conditions apply).

    Please note, the rental minimum does not include tax, fees and labor and delivery charges. Those charges will vary by size and scope of your event and will be included on your proposal.

  • If you would like to reserve your items or packages, you may secure your order with a 50% non-refundable initial deposit to book the items or packages and secure for your event date. You will pay the remaining 50% balance 14 days prior to your event date.

    Please note that all deposits are non-refundable, non-transferable and cannot be exchanged for a credit note. Please ensure you read our full terms and conditions upon invoice issue.

  • Of course! We schedule warehouse visits by appointment only. Shoot us an email at hello@lilyandpoppyevent.com to make an appointment and we will do our best to accommodate your schedule! Please note, you must have a proposal started with us in order to schedule a warehouse visit with our sales team.

  • Our warehouse is located at 11751 Mississippi Ave, Los Angeles, CA 90025. We are open by appointment ony!

  • The customer understands and agrees that items or packages will not be set up at event until balance is paid in full. Payment is due in full 14 days prior to your event. If your event is less than 14 days away then payment is due in full immediately. We do not accept cheques or cash on delivery. Your initial payment amount is not considered as full payment. We accept payment via EMT (e-transfer), Zelle, Venmo or credit card only. We charge an extra 4% if paid via credit card due to processing fees.

  • We are happy to help pick out items that will go with your event and within your budget. For more in-depth styling and design services, please check with our team.

Delivery orders

  • Yes, we offer delivery and set up for a fee on all items within Santa Monica, Los Angeles and surrounding areas. Please check with us before booking.

  • No. Delivery/set up & pick up fees are additional charges based on the amount of items rented, location, accessibility and hours of pick up time. To request a full quote, please fill out all the required information in the request a quote page.

  • Delivery schedules are allocated on the week of the event and will be based off the start and finish time of your event. You will be contacted on Monday week of your event with a 1 hour delivery time window and 1 hour collection time window. We will always aim to deliver at a minimum of 3 hours prior to your event start time to allow for set up and decorations to occur. Where applicable venues with restricted access times will be noted and we will work within these time frames.

    Please note that once the delivery & collection times have been allocated, these times are set in the schedule and cannot be changed.

  • As a large majority of our items are heavy and fragile, we charge an upstairs fee to accommodate additional staff who are required to attend upstairs deliveries.

  • We do not offer self pick up on all rentals.

Caring For Our Rentals

  • All of our rentals cannot be left under the rain. They must be brought inside. Clients are responsible for the safe keeping of our items while in their possession. If the damage is deemed malicious, then damage fees or replacement fees will be applied and taken from your security deposit. If the repair/replacement fees are more than the security deposit, You will need to pay for the remaining balance with one of our accepted payment methods. You are responsible for removing items out of the rain if this occurs during the rental time frame.